Delivery

Inclusive Pricing Policy

All of our prices are inclusive of VAT and UK delivery.

Delivery Area

We use Royal Mail for all items under 2Kg in weight, they deliver to the whole of the UK plus the Channel Islands and the Isle of Man.  Royal Mail also deliver to BFPO addresses.

For items over 2Kg, we use a courier service.  In a few circumstances we may need to make an additional charge for deliveries outside of mainland UK and to the north of Scotland.  If this is the case, we will contact you to check this is OK once your order has been received.  Please note that any additional delivery charges we agree with you are non-refundable in the event of an item being returned for any reason other than because of a mistake on our part.

Delivery Outside of the UK

We can despatch items for delivery outside of the UK with the following restrictions:

We do not currently despatch any mains powered devices due to the fitted UK plugs.
We do not despatch any items weighing over 2Kg (except to Ireland) as the delivery cost is too high.
We use Airmail postal services and delivery time is normally 3 to 6 working days.
The charge for this service is £6 per order.
All transactions are in UK Pounds and the exchange rate you receive will be that offered by your credit card company.
Goods can only be despatched to the address to which your credit/debit card is registered.

Provided that your basket contains only items that we ship outside of the UK, the additional countries we currently ship to will be given as an option during the checkout process.  Please contact us if your country is not listed and we'll see what we can do.

Delivery services

We use Royal Mail 1st class post for all items under 2Kg in weight.  Items over 2Kg are despatched by courier.  If you have a specific delivery request then please contact us and we will try to accommodate your wishes.  Any increase in delivery cost will be charged to you at cost and we will quote you for this before final agreement.

Delivery time

When using our free delivery service, delivery time is normally 1 to 5 working days.

Although we make every effort to despatch orders promptly, neither we or the Royal Mail will guarantee to meet any delivery timescales unless you use our express delivery service option (see below).

Arranging Specific Delivery Dates

We normally use Royal Mail or a Courier Service and delivery will be by their normal rounds.  These are not guaranteed services and we cannot therefore give a specific delivery date.  If you require an item urgently, or need delivery on a specific date, please see our express delivery service option below.

Express Delivery Service

In general, we can despatch items using a guaranteed next working day delivery service for an additional £5.  This means that if you order before 3pm, you will have the item in your hands the following working day.  Please telephone our customer service team to place your order if you require this option.  We only accept Express Delivery requests by telephone.  This service is only available for UK deliveries.

If Delivery fails due to no-one being in to sign for goods

You will need to sign for the majority of items despatched by us.  If you are not in when the Postman or Courier calls to deliver, they will leave a card which will inform you of how to arrange collection or re-delivery of the item.  It is important that you contact their office as soon as possible (and in any case, within 3 days).  If the item ends up requiring re-delivery, we may charge for the postage required to re-despatch the item to you (though only at cost).

Insurance for damage in transit

All items we despatch are insured against damage in transit.  However, you must inform us of any damage immediately so that we can claim on our courier or the Royal Mail.  In general, we have 3 working days from the date of delivery to let our carriers know about a claim and so you must let us know well before this deadline so that we can put together our case.  If you do not let us know in a timely manner, please bear in mind that in most cases you will have signed for the goods being received in good condition.