More FAQs

How to Cancel your Order

Please contact us as soon as possible.  If you wait until the goods are despatched then you will be responsible for the cost of return postage.  You may cancel your order up to 14 days after receipt of the product.  A returned product should be in its original condition and should be sent by Recorded Delivery, with your original purchase receipt.  Please contact us first before returning goods to us.  For hygiene reasons, any sealed cartons or packages must not have been tampered with in any way.  The original cost of the goods will be refunded to you within 7 days of the item being received by us in a satisfactory condition.

Disposal of Waste Electrical and Electronic Equipment

Non-household (business) users

Business Customers are required to take full responsibility, including all costs involved, for the end of life treatment of any Electrical and Electronic Equipment purchased from Savers UK, and also for any equipment that is being replaced by the same. This treatment should be carried out in accordance with the Waste Electrical and Electronic Equipment regulations 2006.

Household users

For advice on all aspects of recycling, including recycling of waste electronic equipment, please visit www.recyclenow.com where you can also find your nearest collection points for all types of recyclable waste.

Why recycle? - Unwanted electrical equipment is the UKs fastest growing type of waste.  Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help - We are pleased to offer our customers our own take back scheme to recycle their old electrical items:

After you have received your order from us, just contact us within 28 days to let us know that you would like to return an item for recycling and we will let you know the best way of getting it to us.  This is a like-for-like recycling service, the item you wish to return must be approximately equivalent to the new item you have purchased from us.  You will need to cover the costs of getting the item to us, but all other costs will be covered by us and the original manufacturer.

Recycle SymbolTo remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol.  Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

If you have any questions about this scheme, just contact us.

What is WEEE? - The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Registering a Complaint

If you have a complaint about a product we have supplied, or our service, please contact us.  We aim to handle complaints in a fair, confidential and effective manner and will acknowledge any complaint within 5 working days.  We will provide a likely timescale for resolving the complaint and keep you informed about progress.

Please note - We do everything in our power to ensure that our customers are happy, however, we reserve the right not to deal with anyone who is rude or abusive to our staff.

Company Registration Details

Savers UK Ltd. is a Private Limited Company, registered in England and Wales, company number 04148098.  Our registered office address is Unit 11 Kempton Gate Business Centre, Oldfield Road, Hampton, Middlesex, TW12 2AF, and our Country of Domicile is the United Kingdom.

Copyright Notice

All images and text contained on our web sites are protected by Copyright law.  If you are in any doubt about the law, please have a look at The Patent Office Website.  We do not authorise the use of material on our websites for any purpose whatsoever.  Copyright © 2016 Savers UK Ltd.

 

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