Returns

Returning an Item if you are not happy with it

We operate a 14 day no quibble returns policy.  All we ask is that the goods are in an unused re-saleable condition, with all packaging intact, and any hygiene seals have not been removed.  We will refund the full purchase price of the goods.  Please contact us before returning goods.

Returning a Faulty Item for Exchange

All products sold by us are covered by a 12 month warranty.  Warranties do not cover spares, or parts which require regular replacement due to normal wear and tear.  Please contact us before returning goods.

Returning a Faulty Item for Refund

If a fault develops within 30 days of purchase then we will, at your request, refund the full purchase price.  Please contact us before returning goods.

Our Policy for Return Postage Costs

If you return a faulty item within 28 days of receipt then we will, at your request, refund your postage costs up to an amount equivalent to either First Class mail, or the Royal Mail Standard Parcels service, both of these services can be obtained from your local post office.  Please ask when you contact us about your return if you would like to know the approximate cost of returning an item.  We cannot be held responsible for returned items that do not arrive with us.  We will not refund postage where goods are being returned for any reason other than them being faulty, or that a mistake has been made by us, either in the fulfillment of your order, or the description of the goods.  Please do not delay in returning goods to us even if you have contacted us about the return, we will not refund postage where items have not been posted back to us within 28 days of receipt.  You must contact us before returning goods.

Your Rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

If you are a Consumer (i.e. you are not operating as a business), then the Consumer Contract Regulations give you the right to cancel your order up to 14 working days starting from the day after it has been received.  If you wish to exercise your rights under the Consumer Contracts Regulations, you must contact us within this time frame.  You still have a duty of care over the goods and must bear the cost of their safe return to us.